About Plan Australia

PLAN Australia (Professional Lenders Association Network of Australia) is Australia’s largest mortgage aggregation group, servicing over 1600 mortgage broker members. That’s around 90,000 loans settled a year worth $20 Billion.

What do we do? We are a mortgage aggregator who gives our members access to a broad range of lenders. We also supply the technology, training and support that enables our members to service you in the most professional and efficient way, for example the electronic lodgement of your loan application.

So why haven’t you heard if us before? We are a mortgage group that directly supports the independently owned businesses that our members run, a wholesaler if you like. Our efforts go into helping build our members businesses and their brands.

Are we different to other groups? We like to think so. We are very selective as to who comes on board as a member. We make brokers “jump through hoops” as the “P” in PLAN stands for professional. For example, minimum education standards are a “must” for being part of our group - even though there is no national industry regulation requirement.

PLAN Australia was formed in 1999 and was recently acquired by Challenger Financial Services Group.

Code of Ethics

We the Members of the Professional Lenders Association Network of Australia Pty Ltd ('PLAN Australia') set out this Code of Ethics outlining the minimum ethical standards to be maintained. By adhering to the Code of Ethics we believe that we will:

Safeguard the reputation and standing of PLAN Australia and its Members;

Provide Consumers with a high level of confidence and trust in the mortgage broking industry, and thereby;

Raise the profile and business of all Australian mortgage brokers.

To act with Honesty and Integrity at all times

This will extend to representations made in advertising, commissions received, all communications, advice provided and customer applications. This will ensure that the best interests of both the customer and financial institution are always upheld.

To comply with all Laws and Regulations relating to the Mortgage Industry

To maintain a current understanding of and adherence to all laws and regulations as they pertain to the finance industry.

Conflicts of Interest
In each professional assignment undertaken, a Member must both be and be seen to be free of any interest which is incompatible with the best interests of the customer. This will extend to both product advice and commissions received. Substantiation of any recommendation will be freely provided to the customer.

To maintain Confidentiality in all dealings
Through adherence to the above, professional conduct will be maintained at all times.